CONTACT & POLICY TERMS INFORMATION: (Email for Return Address) MichaelsPensLLC@yahoo.com CUSTOMER SERVICE: Monday through Saturday 9:00am - 5:00pm, Sunday 1:00pm - 5:00pm Orders may be placed 24 hours / 7 days a week through this web site. Every attempt is made to reply within 2 business days, if not the same day. PAYMENT METHODS: We accept VISA, MasterCard, PayPal or Checks by Mail through this secure Yahoo! Store web site. Checks by Mail must be sent to Michael’s Pens LLC & cleared before goods are shipped. Make Checks by Mail payable to Michael’s Pens LLC and/or send PayPal payments to MichaelsPensLLC@yahoo.com Credit Card Sales (VISA & MasterCard) are NOT CHARGED UNTIL goods are delivered to the selected shipping courier. DELIVERY: Depending on availability and after checks or credit cards are cleared for payment, most orders are shipped within 2 business days using the carrier selected on the order form. Michael's Pens LLC will notify you promptly of any backorders and expected delivery dates. SHIPPING & HANDLING CHARGES: Free shipping within the United States. RETURN POLICY: All sales are final after 30 days of receiving shipments. Returns within 30 days of receipt have the option to accept exchanges or a prompt (2-3 days) refund of all original charges once merchandise is received back at Michael's Pens LLC. When shipping merchandise back within 30 days of receiving it, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection insure its value. Customers will have to bear the cost for shipping merchandise back to Michael's Pens LLC. (Sorry we cannot accept COD's.) We recommend you ship your return through UPS Ground (United Parcel Service). Email for Return Address.